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Contact HANSA-FLEX

You have any questions about our online shop or our products?
You can call our customer service at:

+49-421-48907-766
Monday - Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 4:00PM
Except saturdays, sundays and holidays

Or use our FAQ

There you get answers to the most frequently asked questions.

常见问题

Shipping Information

In order to guarantee dispatch on the same working day (Monday to Friday), please note the following:

  • Standard delivery: order received by 3 p.m.
  • Carrier: Order received by 1 p.m.

Shipping costs outside Germany*

  • Minimum order value 20 €
  • Standard processing time: 2-3 working days

Standard shipping

Austria, Belgium, Denmark, Luxembourg, Netherlands

  • from 100 € order value free
  • less than 30 kg = 8,50 €
  • less than 40 kg = 14 €

Croatia, Czech Republic, Finland, France, Hungary, Italy, Slovakia, Slovenia

  • from 125 € order value free
  • less than 30 kg = 9,50 €
  • less than 40 kg = 16,50 €

Bulgaria, Estonia, Ireland, Lithuania, Portugal, Romania, Sweden, Spain

  • from 150 € order value free
  • less than 30 kg = 14 €
  • less than 40 kg = 22 €

Cyprus, Greece, Malta

  • less than 10 kg = 22 €
  • less than 20 kg = 33 €
  • less than 40 kg = 66 €

Express shipping

Outside Germany*

  • less than 10 kg = 35 €
  • less than 20 kg = 52 €
  • less than 40 kg = 90 €
  • less than 60 kg = 130 €

Carrier

Outside Germany*

  • less than 250 kg = 125 €
  • less than 500 kg = 250 €
  • less than 1000 kg = 375 €
  • less than 2000 kg = 500 €
  • from 2000 kg = 625 €

* Countries of dispatch: Belgium, Denmark, Luxembourg, the Netherlands, Austria, Finland, France, Italy, Croatia, Slovakia, Slovenia, Czech Republic, Hungary, Bulgaria, Estonia, Latvia, Lithuania, Portugal, Romania, Sweden, Spain, Greece, Malta and Cyprus.

Shipping to other countries cannot be handled via the online store at this time.

Our colleagues from the export department will be glad to help you: ex@hansa-flex.com